Depending on the error you receive, there can be several reasons why you cannot access your cPanel account:
"The login is invalid":
- Incorrect login details
"Connection refused/reset" error:
- Port Block
- Maintenance on the server
- Domain is not pointed to the hosting server
- DNS propagation
"Connection timed out" error:
- IP Block
- Port Block
- Domain is not pointed to the hosting server
- DNS propagation
"Name not resolved (DNS Address could not be found)":
- DNS propagation
- Domain is not pointed to the hosting server
"Your IP address has changed. Please log in again":
- Dynamic IP
Corrupted cPanel interface/menu icons are not displayed:
- CloudFlare and cPanel
First of all, keep in mind that you have an opportunity to log in your Hosting account directly from the Dafway Host Dashboard. Thus, you don’t need to remember your cPanel login details, it’s enough to remember only one set of login details - Dafway Host account credentials.
If you would like to log in through cPanel login page instead of Dafway Host dashboard, but receive an error about invalid login details, recheck the cPanel credentials that were sent to you in Your Hosting Account Details email (make sure there are no extra spaces).
